{"id":98,"date":"2013-01-31T00:55:45","date_gmt":"2013-01-30T13:55:45","guid":{"rendered":"http:\/\/seanbdurkin.id.au\/pascaliburnus2\/?p=98"},"modified":"2013-11-13T23:51:03","modified_gmt":"2013-11-13T12:51:03","slug":"hostmonster-down-time","status":"publish","type":"post","link":"http:\/\/seanbdurkin.id.au\/pascaliburnus2\/archives\/98","title":{"rendered":"HostMonster down-time"},"content":{"rendered":"<p>My web-server host is <a href=\"http:\/\/www.hostmonster.com\/\" target=\"_blank\">Host Monster<\/a>. Every now and then (maybe once per couple of months), the server goes down. It appears to be a reboot, because it is down for about 15 minutes, and then there is 5 minutes where the Apache webserver is up, but the MySQL server is down.<\/p>\n<p>What disappoints me is that I have never recieved an email or other communication from HostMonster to give advance warning of a down-time, and after the fact, they never report any such incidents to me. How many times has my server been rebooted? How much down-time has it had? I will never know, because this information is not available through the host control panel, and they never tell you.<\/p>\n<p>Just today, my server went down for 30 minutes, including the e-mail server. I opened a chat to HostMonster support. After a 30 minute wait time, this was the response&#8230;<\/p>\n<pre class=\"brush: plain; title: ; notranslate\" title=\"\">\r\n&#x5B;Initial Question] Provider: HostMonster - My Domain is: &quot;seanbdurkin.id.au&quot; My webserver is down. Also I can't log in to control panel. It appears the server for the control panel is down too.\r\n(5:25) &#x5B;System] Customer has entered chat and is waiting for an agent.\r\n(6:4) &#x5B;ChatSnipedManually] {&quot;staffId&quot;:&quot;229&quot;}\r\n(6:8) &#x5B;Jean C.] Please verify the last 4 characters of the account password or the last 4 digits of the credit card on file and I'll look into that for you. Please rate your chat experience! We appreciate your feedback.\r\n(6:9) &#x5B;Sean B. Durkin] (redacted)\r\n(6:10) &#x5B;Jean C.] Thank you, give me a moment to look into that for you. We appreciate your patience.\r\n(6:11) &#x5B;Sean B. Durkin] The website is back up now. But it was down for 30 minutes or so.\r\n(6:14) &#x5B;Jean C.] sorry about that\r\n(6:14) &#x5B;Jean C.] We will keep an eye on the server for you\r\n(6:14) &#x5B;Sean B. Durkin] Is there any way I can get advance notice of down-time?\r\n(6:17) &#x5B;Sean B. Durkin] Hello\r\n(6:19) &#x5B;Sean B. Durkin] I guess that means no. Thanks for your time.\r\n(6:19) &#x5B;ChatClosedByCustomer] {}\r\n(6:19) &#x5B;System] Chat closed by customer request.\r\n<\/pre>\n<p>How can I improve on my website&#8217;s up-time? Any suggestions anyone?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>My web-server host is Host Monster. Every now and then (maybe once per couple of months), the server goes down. It appears to be a reboot, because it is down for about 15 minutes, and then there is 5 minutes &hellip; <a href=\"http:\/\/seanbdurkin.id.au\/pascaliburnus2\/archives\/98\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[9],"tags":[],"class_list":["post-98","post","type-post","status-publish","format-standard","hentry","category-web-hosting"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p2QXbt-1A","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"http:\/\/seanbdurkin.id.au\/pascaliburnus2\/wp-json\/wp\/v2\/posts\/98","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/seanbdurkin.id.au\/pascaliburnus2\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/seanbdurkin.id.au\/pascaliburnus2\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/seanbdurkin.id.au\/pascaliburnus2\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/seanbdurkin.id.au\/pascaliburnus2\/wp-json\/wp\/v2\/comments?post=98"}],"version-history":[{"count":1,"href":"http:\/\/seanbdurkin.id.au\/pascaliburnus2\/wp-json\/wp\/v2\/posts\/98\/revisions"}],"predecessor-version":[{"id":99,"href":"http:\/\/seanbdurkin.id.au\/pascaliburnus2\/wp-json\/wp\/v2\/posts\/98\/revisions\/99"}],"wp:attachment":[{"href":"http:\/\/seanbdurkin.id.au\/pascaliburnus2\/wp-json\/wp\/v2\/media?parent=98"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/seanbdurkin.id.au\/pascaliburnus2\/wp-json\/wp\/v2\/categories?post=98"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/seanbdurkin.id.au\/pascaliburnus2\/wp-json\/wp\/v2\/tags?post=98"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}