My web-server host is Host Monster. Every now and then (maybe once per couple of months), the server goes down. It appears to be a reboot, because it is down for about 15 minutes, and then there is 5 minutes where the Apache webserver is up, but the MySQL server is down.
What disappoints me is that I have never recieved an email or other communication from HostMonster to give advance warning of a down-time, and after the fact, they never report any such incidents to me. How many times has my server been rebooted? How much down-time has it had? I will never know, because this information is not available through the host control panel, and they never tell you.
Just today, my server went down for 30 minutes, including the e-mail server. I opened a chat to HostMonster support. After a 30 minute wait time, this was the response…
[Initial Question] Provider: HostMonster - My Domain is: "seanbdurkin.id.au" My webserver is down. Also I can't log in to control panel. It appears the server for the control panel is down too.
(5:25) [System] Customer has entered chat and is waiting for an agent.
(6:4) [ChatSnipedManually] {"staffId":"229"}
(6:8) [Jean C.] Please verify the last 4 characters of the account password or the last 4 digits of the credit card on file and I'll look into that for you. Please rate your chat experience! We appreciate your feedback.
(6:9) [Sean B. Durkin] (redacted)
(6:10) [Jean C.] Thank you, give me a moment to look into that for you. We appreciate your patience.
(6:11) [Sean B. Durkin] The website is back up now. But it was down for 30 minutes or so.
(6:14) [Jean C.] sorry about that
(6:14) [Jean C.] We will keep an eye on the server for you
(6:14) [Sean B. Durkin] Is there any way I can get advance notice of down-time?
(6:17) [Sean B. Durkin] Hello
(6:19) [Sean B. Durkin] I guess that means no. Thanks for your time.
(6:19) [ChatClosedByCustomer] {}
(6:19) [System] Chat closed by customer request.
How can I improve on my website’s up-time? Any suggestions anyone?